{"id":21,"date":"2026-09-08T07:35:37","date_gmt":"2026-09-08T07:35:37","guid":{"rendered":"https:\/\/mycarerhub.com.au\/?page_id=21"},"modified":"2026-10-31T06:22:19","modified_gmt":"2026-10-31T06:22:19","slug":"help","status":"publish","type":"page","link":"https:\/\/mycarerhub.com.au\/index.php\/help\/","title":{"rendered":"Help and FAQs"},"content":{"rendered":"<p><div class=\"et_d4_element et_pb_section et_pb_section_0 mch-section mch-site-header et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_4 et_pb_column et_pb_column_0 mch-brand-column  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_code et_pb_code_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_code_inner\"><style>\/* MyCarerHub shared website styles \u2014 restrained colour, aligned typography. *\/.mch-section{--mch-ink:#29323d;--mch-grey:#f4f5f7;--mch-yellow:#e7d045;--mch-purple:#6d2ea3;color:var(--mch-ink);font-family:Inter,Arial,Helvetica,sans-serif}.mch-section,.mch-section *{box-sizing:border-box}.mch-section.et_pb_section{padding:72px 0!important}.mch-section.et_pb_section>.et_pb_row{width:calc(100% - 64px)!important;max-width:1180px!important;padding:0!important;margin:0 auto 28px!important}.mch-section.et_pb_section>.et_pb_row:last-child{margin-bottom:0!important}.mch-section .et_pb_text{font-family:Inter,Arial,Helvetica,sans-serif!important;font-size:17px!important;line-height:1.75!important;color:var(--mch-ink)!important;margin-bottom:24px!important}.mch-section .et_pb_text p{font-family:inherit!important;font-size:inherit;line-height:inherit;padding-bottom:0!important;margin:0 0 18px!important}.mch-section .et_pb_text p:last-child{margin-bottom:0!important}.mch-section .et_pb_heading{margin:0 0 24px!important}.mch-section.et_pb_section .et_pb_heading .et_pb_heading_container .et_pb_module_heading{font-family:Inter,Arial,Helvetica,sans-serif!important;font-weight:700!important;color:#29323d!important;padding:0!important;line-height:1.18!important;letter-spacing:-.8px!important;text-wrap:balance}.mch-section.et_pb_section .et_pb_heading .et_pb_heading_container h1.et_pb_module_heading{font-size:54px!important;letter-spacing:-1.6px!important}.mch-section.et_pb_section .et_pb_heading .et_pb_heading_container h2.et_pb_module_heading{font-size:36px!important}.mch-section.et_pb_section .et_pb_heading .et_pb_heading_container h3.et_pb_module_heading{font-size:24px!important;letter-spacing:-.35px!important}.mch-section .mch-section-label.et_pb_text{margin-bottom:18px!important}.mch-section .mch-eyebrow{font-size:12px!important;font-weight:700;letter-spacing:1.25px;line-height:1.5!important;text-transform:uppercase;color:var(--mch-purple)}.mch-section .mch-meta{font-size:13px!important;line-height:1.6!important;color:#5b626c}.mch-section a{color:#6d2ea3;text-underline-offset:4px}.mch-section a:focus-visible,.mch-section summary:focus-visible{outline:3px solid #6d2ea3;outline-offset:5px;border-radius:4px}.mch-section .et_pb_button_module_wrapper{margin-bottom:0!important}.mch-section .et_pb_button{display:inline-flex!important;align-items:center;justify-content:center;min-height:48px;padding:13px 20px!important;font-family:Inter,Arial,Helvetica,sans-serif!important;font-size:15px!important;font-weight:700!important;line-height:1.35!important;border:2px solid #e7d045!important;border-radius:6px!important;background:#e7d045!important;color:#29323d!important;text-decoration:none!important;box-shadow:none!important;transition:background-color .16s,border-color .16s!important}.mch-section .et_pb_button:after{display:none!important}.mch-section .et_pb_button:hover{background:#dcc43b!important;border-color:#dcc43b!important;padding:13px 20px!important;transform:none!important}.mch-section .mch-button-secondary .et_pb_button,.mch-section .et_pb_button.mch-button-secondary{background:#fff!important;border-color:#29323d!important}.mch-section .mch-button-secondary .et_pb_button:hover,.mch-section .et_pb_button.mch-button-secondary:hover{background:#f4f5f7!important;border-color:#29323d!important}.mch-section ul,.mch-section ol{padding-left:1.25em;line-height:1.75}.mch-section li{padding-bottom:8px}.mch-section .et_pb_text,.mch-section .et_pb_heading{overflow-wrap:break-word}.mch-section .mch-reading-column{width:100%!important;max-width:920px}.mch-section .mch-reading-column .et_pb_heading:not(:first-child){margin-top:30px!important}.mch-section .mch-reading-column .mch-section-label+.et_pb_heading{margin-top:0!important}\/* One compact header. The logo artwork itself is unchanged. *\/.mch-section.mch-site-header.et_pb_section{padding:10px 0!important;border-top:3px solid #e7d045;border-bottom:1px solid #e2e5e9;background:#fff!important}.mch-site-header.et_pb_section>.et_pb_row{display:flex!important;align-items:center;gap:28px;margin-bottom:0!important}.mch-site-header .et_pb_row:after{display:none!important}.mch-site-header .mch-brand-column{flex:0 0 220px;width:220px!important;margin:0!important}.mch-site-header .mch-navigation-column{flex:1;min-width:0;width:auto!important;margin:0!important}.mch-site-header .et_pb_code{margin:0!important;padding:0!important}.mch-site-header .et_pb_image{width:220px!important;max-width:220px!important;margin:0!important}.mch-site-header .et_pb_image img{width:100%;height:auto;display:block}.mch-site-header .et_pb_text{margin:0!important}.mch-nav{display:flex;flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:4px 20px;font-size:14px;line-height:1.4}.mch-nav a{display:inline-flex;align-items:center;min-height:44px;padding:8px 0;color:#29323d;font-size:14px!important;font-weight:600;text-decoration:none!important;white-space:nowrap}.mch-nav a:hover,.mch-nav a[aria-current=page]{color:#6d2ea3;box-shadow:inset 0 -2px #e7d045}.mch-nav .mch-nav-cta{background:#e7d045;border:2px solid #e7d045;border-radius:6px;padding:11px 17px;color:#29323d!important;box-shadow:none!important;min-height:48px;font-weight:700}.mch-nav .mch-nav-cta:hover{background:#dcc43b;border-color:#dcc43b}.mch-skip{position:absolute;left:16px;top:-100px;z-index:99999;padding:12px 16px;background:#fff;color:#29323d}.mch-skip:focus{position:fixed;top:44px}\/* Hero and normal editorial sections. *\/.mch-hero.et_pb_section{padding:64px 0 68px!important}.mch-hero .et_pb_heading{max-width:650px}.mch-lead{max-width:820px}.mch-hero-row{display:flex!important;align-items:center;gap:48px}.mch-hero-row>.et_pb_column{width:calc(50% - 24px)!important;float:none!important;margin:0!important;min-width:0}.mch-hero-row:after{display:none!important}.mch-hero-row .et_pb_button_module_wrapper{display:inline-block;margin-right:10px!important;margin-bottom:18px!important}.mch-hero-row .et_pb_text:last-child{margin-bottom:0!important}.mch-photo{margin:0}.mch-photo img{display:block;width:100%;height:auto;aspect-ratio:3\/2;object-fit:cover;border-radius:12px}.mch-hero-photo{padding:0!important}.mch-hero-photo .mch-photo img{aspect-ratio:3\/2;object-position:center;max-height:none}.mch-card{border:1px solid #dce0e5;border-radius:12px;padding:28px!important;background:#fff}.mch-note{border-left:3px solid #e7d045;padding:12px 0 12px 24px!important}.mch-number{font-size:30px!important;font-weight:700;line-height:1.2!important;color:#6d2ea3}\/* Panels use a shared neutral surface. Source order remains text then image. *\/.mch-stack.et_pb_section{overflow:visible!important;isolation:isolate;contain:none!important;background:#f4f5f7!important}.mch-stack-intro>.et_pb_column{max-width:880px}.mch-section.mch-stack.et_pb_section>.mch-stack-intro{margin-bottom:42px!important}.mch-section.mch-stack.et_pb_section>.mch-stack-panel{position:relative!important;top:auto;min-height:440px;overflow:visible!important;background:#fff!important;border:1px solid #dce0e5;border-radius:16px;padding:36px!important;margin-bottom:88px!important;box-shadow:0 8px 26px rgba(41,50,61,.045)}.mch-section.mch-stack.et_pb_section>.mch-stack-panel:last-child{margin-bottom:0!important}.mch-stack-panel .et_pb_text:last-child{margin-bottom:0!important}.mch-stack-panel .et_pb_code{margin-bottom:0!important}.mch-stack-panel .mch-photo img{height:340px;min-height:0;max-height:none;object-fit:cover}.mch-stack-panel .et_pb_heading{margin-bottom:22px!important}.mch-section.et_pb_section .mch-stack-panel .et_pb_heading .et_pb_heading_container h2.et_pb_module_heading{font-size:32px!important;line-height:1.2!important;letter-spacing:-.65px!important}.mch-stack-panel .et_pb_text{font-size:16px!important;line-height:1.7!important}.mch-panel-1{z-index:1}.mch-panel-2{z-index:2}.mch-panel-3{z-index:3}.mch-feature-list{list-style:none!important;padding:0!important;margin:0!important}.mch-feature-list li{padding-bottom:12px!important}.mch-feature-list p{font-size:15px!important;line-height:1.65!important;margin:5px 0 0!important}\/* Shared bottom CTA and footer keep the same type and button language. *\/.mch-section.mch-cta.et_pb_section{background:#f4f5f7!important;border-top:1px solid #e0e4e8}.mch-cta>.et_pb_row{display:flex;align-items:center;gap:40px}.mch-cta>.et_pb_row>.et_pb_column{margin:0!important}.mch-cta>.et_pb_row>.et_pb_column:last-child{text-align:right}.mch-section.mch-trial-invitation.et_pb_section{padding:24px 0 72px!important;background:#fff!important}.mch-section.mch-trial-invitation.et_pb_section>.mch-invitation-card{padding:44px 48px!important;border:1px solid #d4dae1;border-top:4px solid #e7d045;border-radius:12px;background:#fff;box-shadow:0 8px 24px rgba(41,50,61,.04)}.mch-trial-invitation .mch-invitation-copy{float:none!important;width:100%!important;margin:0!important;text-align:left!important}.mch-trial-invitation .et_pb_heading{max-width:900px}.mch-trial-invitation .et_pb_text{max-width:800px;margin-bottom:28px!important}.mch-trial-invitation .et_pb_button_module_wrapper{text-align:left!important}.mch-section.mch-footer.et_pb_section{padding:48px 0 28px!important;background:#f4f5f7!important;border-top:1px solid #dce0e5}.mch-section.mch-footer.et_pb_section>.mch-footer-columns{display:grid!important;grid-template-columns:repeat(3,minmax(0,1fr));align-items:start;gap:48px;margin-bottom:32px!important}.mch-footer>.mch-footer-columns:after{display:none!important}.mch-footer .mch-footer-column{float:none!important;width:100%!important;min-width:0;margin:0!important;text-align:left!important}.mch-footer .et_pb_text{font-size:15px!important;line-height:1.7!important}.mch-footer .mch-footer-column>.et_pb_text:last-child{margin-bottom:0!important}.mch-footer .et_pb_heading{margin-bottom:16px!important}.mch-section.mch-footer.et_pb_section .et_pb_heading .et_pb_heading_container h3.et_pb_module_heading{font-size:20px!important;line-height:1.3!important;letter-spacing:-.2px!important}.mch-footer .mch-footer-tagline{font-weight:600}.mch-section.mch-footer ul.mch-footer-links{list-style:none!important;padding:0!important;margin:0!important}.mch-footer .mch-footer-links li{padding:0!important;margin:0!important}.mch-footer .mch-footer-links a,.mch-footer .mch-footer-email a{display:inline-flex;align-items:center;min-height:44px;padding:8px 0;color:#29323d;text-decoration:none;line-height:1.5;overflow-wrap:anywhere;max-width:100%}.mch-footer .mch-footer-links a:hover,.mch-footer .mch-footer-email a:hover{text-decoration:underline}.mch-footer .mch-footer-email{margin:0!important}.mch-section.mch-footer.et_pb_section>.mch-footer-details{padding-top:24px!important;border-top:1px solid #dce0e5}.mch-footer .mch-footer-details .et_pb_column{width:100%!important;margin:0!important}.mch-footer .mch-footer-details .et_pb_text{font-size:13px!important;line-height:1.65!important;color:#5b626c!important;margin:0!important}.mch-footer .mch-footer-details .et_pb_text p{margin-bottom:8px!important}.mch-footer .mch-footer-details .et_pb_text p:last-child{margin-bottom:0!important}.mch-footer .mch-footer-abn{display:inline-block}.mch-toc{display:flex;flex-wrap:wrap;gap:12px 24px}.mch-toc a{font-weight:600}.mch-faq{border:1px solid #d0d5dc;border-radius:8px;background:#fff;color:#29323d}.mch-faq summary{padding:20px 24px;font-weight:700;cursor:pointer;min-height:44px;color:#29323d;line-height:1.55}.mch-faq summary::marker{color:#6d2ea3}.mch-faq[open]{border-left:3px solid #6d2ea3}.mch-faq-answer{padding:0 24px 24px}.mch-faq-nav.et_pb_section{padding:26px 0 0!important}.mch-table-wrap{overflow-x:auto}.mch-table{width:100%;border-collapse:collapse;font-size:15px;line-height:1.65}.mch-table th,.mch-table td{text-align:left;vertical-align:top;padding:16px!important;border-bottom:1px solid #d9dee4!important}.mch-table th{background:#f4f5f7;font-weight:700}@media(min-width:981px){ .mch-footer .mch-footer-column:nth-child(2){width:fit-content!important;max-width:100%;justify-self:center} .mch-footer .mch-footer-column:nth-child(3){width:fit-content!important;max-width:100%;justify-self:end} .mch-stack-panel{display:flex!important;align-items:center;gap:40px} .mch-stack-panel>.et_pb_column{width:calc(50% - 20px)!important;margin:0!important;float:none!important;min-width:0} .mch-stack-panel:after{display:none!important} .mch-panel-image-left>.mch-panel-media{order:-1}}@media(min-width:981px) and (prefers-reduced-motion:no-preference){ .mch-section.mch-stack.mch-stack-ready.et_pb_section>.mch-stack-panel{position:sticky!important;top:var(--mch-sticky-top,24px)}}@media(max-width:1100px){ .mch-nav{gap:4px 14px}.mch-nav a{font-size:13px!important}.mch-nav .mch-nav-cta{padding:11px 14px} .mch-site-header .mch-brand-column{flex-basis:195px;width:195px!important}.mch-site-header .et_pb_image{width:195px!important;max-width:195px!important} .mch-hero-row{gap:32px}.mch-hero-row>.et_pb_column{width:calc(50% - 16px)!important}}@media(max-width:980px){ .mch-section.et_pb_section{padding:52px 0!important} .mch-section.et_pb_section>.et_pb_row{width:calc(100% - 48px)!important} .mch-site-header.et_pb_section>.et_pb_row{flex-wrap:wrap;gap:8px 24px} .mch-site-header .mch-navigation-column{flex-basis:100%;width:100%!important}.mch-nav{justify-content:flex-start} .mch-hero-row{display:block!important}.mch-hero-row>.et_pb_column{width:100%!important;max-width:760px;margin-bottom:28px!important} .mch-hero-row>.et_pb_column:last-child{margin-bottom:0!important} .mch-hero-photo .mch-photo img{aspect-ratio:3\/2;max-height:none} .mch-section.et_pb_section .et_pb_heading .et_pb_heading_container h1.et_pb_module_heading{font-size:44px!important} .mch-section.et_pb_section .et_pb_heading .et_pb_heading_container h2.et_pb_module_heading{font-size:32px!important} .mch-section.mch-stack.et_pb_section>.mch-stack-panel{min-height:0;padding:28px!important;margin-bottom:28px!important} .mch-stack-panel>.et_pb_column{margin-bottom:24px!important}.mch-stack-panel>.et_pb_column:last-child{margin-bottom:0!important} .mch-stack-panel .mch-photo img{height:auto;aspect-ratio:3\/2} .mch-cta>.et_pb_row{display:block}.mch-cta>.et_pb_row>.et_pb_column{width:100%!important}.mch-cta>.et_pb_row>.et_pb_column:last-child{text-align:left;margin-top:24px!important} .mch-section.mch-trial-invitation.et_pb_section{padding:16px 0 52px!important} .mch-section.mch-trial-invitation.et_pb_section>.mch-invitation-card{padding:32px!important} .mch-section.mch-footer.et_pb_section>.mch-footer-columns{grid-template-columns:minmax(0,1fr);gap:28px}}@media(max-width:600px){ .mch-section.et_pb_section{padding:40px 0!important}.mch-section.et_pb_section>.et_pb_row{width:calc(100% - 36px)!important} .mch-section .et_pb_text{font-size:16px!important;line-height:1.75!important} .mch-section.et_pb_section .et_pb_heading .et_pb_heading_container h1.et_pb_module_heading{font-size:38px!important;letter-spacing:-1px!important} .mch-section.et_pb_section .et_pb_heading .et_pb_heading_container h2.et_pb_module_heading{font-size:28px!important;letter-spacing:-.6px!important} .mch-section.et_pb_section .et_pb_heading .et_pb_heading_container h3.et_pb_module_heading{font-size:22px!important} .mch-section .et_pb_heading{margin-bottom:20px!important}.mch-section .mch-section-label.et_pb_text{margin-bottom:14px!important} .mch-site-header .mch-brand-column{flex-basis:180px;width:180px!important}.mch-site-header .et_pb_image{width:180px!important;max-width:180px!important} .mch-nav{gap:2px 17px}.mch-nav a{font-size:13px!important;min-height:40px}.mch-nav .mch-nav-cta{min-height:44px;padding:9px 13px} .mch-section .et_pb_button{max-width:100%;text-align:center;white-space:normal} .mch-hero-row .et_pb_button_module_wrapper{display:block;margin-right:0!important;margin-bottom:12px!important}.mch-hero-row .et_pb_button{width:100%} .mch-section.mch-stack.et_pb_section>.mch-stack-panel{padding:24px 20px!important;border-radius:12px} .mch-section.et_pb_section .mch-stack-panel .et_pb_heading .et_pb_heading_container h2.et_pb_module_heading{font-size:27px!important} .mch-card{padding:24px!important}.mch-faq summary{padding:18px}.mch-faq-answer{padding:0 18px 18px} .mch-table th,.mch-table td{padding:10px!important} .mch-section.mch-trial-invitation.et_pb_section{padding:12px 0 40px!important} .mch-section.mch-trial-invitation.et_pb_section>.mch-invitation-card{padding:28px 24px!important} .mch-section.mch-footer.et_pb_section{padding:36px 0 24px!important}}@media(prefers-reduced-motion:reduce){.mch-section *{animation:none!important;transition:none!important;scroll-behavior:auto!important}.mch-section.mch-stack.et_pb_section>.mch-stack-panel{position:relative!important;top:auto!important}}@media print{.mch-site-header{display:none!important}.mch-section.mch-stack.et_pb_section>.mch-stack-panel{position:relative!important;top:auto!important;box-shadow:none!important;break-inside:avoid}.mch-section.et_pb_section{padding:24px 0!important}}<\/p> <p>\/* A stationary acknowledgement, between the footer columns and company details. *\/.mch-section.mch-footer.et_pb_section>.mch-footer-acknowledgement{padding:24px 0 0!important;border-top:1px solid #dce0e5;margin-bottom:24px!important}.mch-footer .mch-footer-acknowledgement .et_pb_column{width:100%!important;margin:0!important}.mch-footer .mch-footer-acknowledgement .et_pb_text{font-size:15px!important;line-height:1.75!important;color:#29323d!important;margin:0!important;max-width:1000px}.mch-footer .mch-footer-acknowledgement .et_pb_text p{margin:0!important;padding:0!important}.mch-footer .mch-footer-acknowledgement .et_pb_text p+p{margin-top:8px!important}<\/style><p><a class=\"mch-skip\" href=\"#mch-main\">Skip to main content<\/a><script>(function () {  function init() {    document.querySelectorAll('.mch-stack').forEach(function (stack) {      if (stack.dataset.mchStackInitialised) return;      stack.dataset.mchStackInitialised = 'true';      var panels = Array.from(stack.querySelectorAll('.mch-stack-panel'));      var query = window.matchMedia('(min-width:981px) and (prefers-reduced-motion:no-preference)');      var queued = false;      function sync() {        queued = false;        panels.forEach(function (panel) { panel.style.minHeight = ''; });        var adminBar = document.getElementById('wpadminbar');        var adminOffset = adminBar && window.getComputedStyle(adminBar).position === 'fixed' ? adminBar.getBoundingClientRect().height : 0;        var top = Math.ceil(adminOffset + 24);        var tallest = Math.ceil(Math.max.apply(null, panels.map(function (panel) { return panel.getBoundingClientRect().height; })));        var fits = panels.length > 1 && tallest > 0 && tallest <= window.innerHeight - top - 24;        var focused = stack.contains(document.activeElement);        var enabled = query.matches && fits && !focused;        stack.style.setProperty('--mch-sticky-top', top + 'px');        if (enabled) panels.forEach(function (panel) { panel.style.minHeight = tallest + 'px'; });        stack.classList.toggle('mch-stack-ready', enabled);        stack.dataset.mchStackMode = enabled ? 'overlay' : 'flow';      }      function schedule() {        if (!queued) { queued = true; window.requestAnimationFrame(sync); }      }      if (query.addEventListener) query.addEventListener('change', schedule);      else query.addListener(schedule);      window.addEventListener('resize', schedule, {passive:true});      stack.addEventListener('focusin', schedule);      stack.addEventListener('focusout', schedule);      if ('ResizeObserver' in window) {        var observer = new ResizeObserver(schedule);        panels.forEach(function (panel) { observer.observe(panel); });      }      if (document.fonts && document.fonts.ready) document.fonts.ready.then(schedule);      stack.querySelectorAll('img').forEach(function (img) { if (!img.complete) img.addEventListener('load', schedule, {once:true}); });      sync();    });  }  if (document.readyState === 'loading') document.addEventListener('DOMContentLoaded', init, {once:true});  else init();})();<\/script><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_0 et_animated et-waypoint\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<a href=\"https:\/\/mycarerhub.com.au\/\"><span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"408\" src=\"https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e-768x408.png\" alt=\"MyCarerHub \u2014 home\" title=\"MyCarerHub\" srcset=\"https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e-768x408.png 768w, https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e-300x159.png 300w, https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e-1024x544.png 1024w, https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e-1536x816.png 1536w, https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e.png 1720w\" sizes=\"(max-width: 768px) 100vw, 768px\" class=\"wp-image-8\" \/><\/span><\/a>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_3_4 et_pb_column et_pb_column_1 mch-navigation-column  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><nav class=\"mch-nav\" aria-label=\"Main navigation\"><a href=\"https:\/\/mycarerhub.com.au\/\">Home<\/a><a href=\"https:\/\/mycarerhub.com.au\/?page_id=16\">For carers<\/a><a href=\"https:\/\/mycarerhub.com.au\/?page_id=17\">How it works<\/a><a href=\"https:\/\/mycarerhub.com.au\/?page_id=18\">Security<\/a><a href=\"https:\/\/mycarerhub.com.au\/?page_id=20\">Our story<\/a><a href=\"https:\/\/mycarerhub.com.au\/?page_id=21\" aria-current=\"page\">Help & FAQs<\/a><a class=\"mch-nav-cta\" href=\"https:\/\/mycarerhub.com.au\/?page_id=19\">Explore the beta<\/a><\/nav><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"mch-main\" class=\"et_d4_element et_pb_section et_pb_section_1 mch-section mch-hero et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1 mch-section-label  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p class=\"mch-eyebrow\">Help and FAQs<\/p>\n<div style=\"margin:24px 0;padding:24px;background:#f2f5f7;border:1px solid #d5dfe8;border-radius:12px\">\n<h2 style=\"color:#18334b;margin:0 0 16px\">Guides and important documents<\/h2>\n<p><a href=\"https:\/\/mycarerhub.com.au\/index.php\/getting-started\/\">1. Getting started guide<\/a> \u2014 account setup, installation, first steps and optional Gmail setup.<\/p>\n<p><a href=\"https:\/\/mycarerhub.com.au\/index.php\/beta-tester-guide\/\">2. Beta tester guide<\/a> \u2014 what to try and how to give feedback.<\/p>\n<p><a href=\"https:\/\/mycarerhub.com.au\/index.php\/legal-privacy\/\">3. Legal and privacy documents<\/a> \u2014 privacy policy, collection notices, beta agreement, software licence, Gmail notice and complaints information.<\/p>\n<p>The full user manual is included in the prepared desktop CRM under <strong>User guide<\/strong>.<\/p>\n<\/div><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_0 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_heading\">Practical answers, with the detail you need.<\/h1><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_2 mch-lead  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Find out what MyCarerHub is being built to do, who can join the proposed trial and how the intended record-handling approach works. We explain what is planned and what still needs to be confirmed.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_2 mch-section mch-faq-nav et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><nav class=\"mch-toc\" aria-label=\"FAQ topics\"><a href=\"#faq-product\">About MyCarerHub<\/a><a href=\"#faq-trial\">Taking part in the trial<\/a><a href=\"#faq-privacy\">Privacy, access and records<\/a><a href=\"#faq-practical\">Devices, pricing and help<\/a><\/nav><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"faq-product\" class=\"et_d4_element et_pb_section et_pb_section_3 mch-section et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_3  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_1 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_heading\">About MyCarerHub<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_4  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>What everyday problem is MyCarerHub trying to solve?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>Carers can end up keeping appointments in one place, care notes in another and supporting documents across emails and folders. Preparing for a review or finding the next action may involve searching through several sources.<\/p>\n<p>MyCarerHub is being developed to connect those details around the right child, placement and household. The aim is clearer organisation, less repeated searching and more useful follow-up. The trial will help test whether the workflows achieve that in practice.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_5  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>Who is the product being built for?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>The initial focus is foster, kinship, respite and permanent carer households across Australia. Households may need to organise several children\u2019s information, different professional contacts and changing care arrangements.<\/p>\n<p>Residential-care and multi-household agency products are future developments. Child safety sector employees can participate in the proposed trial to offer feedback, but the initial household product is not presented as an organisation-wide case-management system.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_6  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>What kinds of information will it help organise?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>The design covers placements and history, important people, Family time, communication, appointments, tasks, health and medication, education, transport, incidents, finance, documents and reports.<\/p>\n<p>For example, a health appointment can be connected with the relevant child, professional, documents and follow-up action. The selected trial release will have its own feature list and known limitations; not every described capability is necessarily ready for testing.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div id=\"changing-care-arrangements\" class=\"et_pb_module et_d4_element et_pb_text et_pb_text_7  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>Does respite end the child\u2019s main placement?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>The intended workflow keeps a temporary stay separate from a decision to close the child\u2019s main placement. The trial guide will confirm which steps are ready to test.<\/p>\n<p><strong>Respite into your home.<\/strong> Inbound respite is when a child or young person comes into your household for a respite placement. Record the planned stay, essential care information, key people and the arrangements for leaving your home. Keep this stay identifiable within the child\u2019s placement history.<\/p>\n<p><strong>Respite away from home.<\/strong> Outbound respite is when a child or young person already living with you stays temporarily with another carer. Keep the underlying placement open while recording the temporary carer, dates, handover needs and return home.<\/p>\n<p>In a fictional example, a child goes to another carer from Friday to Sunday. The intended workflow records that short stay and return while preserving the ongoing placement. Finishing the stay is separate from closing the main placement.<\/p>\n<p><strong>Several children with different arrangements.<\/strong> Record each arrangement against the correct child, with their own carer, dates and return details. In a fictional example, two children go to different respite carers. One returns on Sunday and the other on Tuesday. Recording the first return should leave the second child\u2019s stay unchanged, and both underlying placements should remain open.<\/p>\n<p>Hospitalisation and other temporary absences should also have their own history without automatically ending the underlying placement. Closure and reinstatement are separate decisions. For record return, access and retention, see <a href=\"#faq-privacy\">Privacy, access and records<\/a> below.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"faq-trial\" class=\"et_d4_element et_pb_section et_pb_section_4 mch-section et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_4  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_2 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_heading\">Taking part in the trial<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_8  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>Is MyCarerHub available to use now?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>MyCarerHub is in development. We are preparing an invitation-only trial with ten participants before considering a wider release. Tester access is not yet open, and this website does not provide an immediate trial login.<\/p>\n<p>The first trial will use fictional examples in a selected release. It is a chance to test and improve the product, rather than an invitation to move real household records into it.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_9  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>Who can express interest in the trial?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>The proposed group includes <strong>foster and kinship carers and child safety sector employees<\/strong>. Someone who has both caring and professional experience can describe both roles.<\/p>\n<p>Carers can comment on the practical household experience. Sector employees can help assess terminology, workflows and the clarity of proposed records and reports. Participation does not imply an employer\u2019s or government department\u2019s endorsement.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_10  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>How do I let you know I am interested?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>Email <a href=\"mailto:admin@managingcare.com.au?subject=MyCarerHub%20trial%20enquiry\">admin@managingcare.com.au<\/a> with your first name, state or territory, and your caring or professional role. You do not need to send information about a child or a particular case.<\/p>\n<p>At present this is an enquiry by email; an online application form is not available. Expressing interest does not reserve a place or create an account. Selected participants will receive the relevant information and individual access before testing starts.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_11  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>What will participants be asked to do?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>Participants will be given focused tasks using fictional examples. Proposed scenarios include placement setup, temporary respite and return, an incident with a follow-up action, reviewing information for a report and checking an unsaved-change warning.<\/p>\n<p>Useful feedback explains the steps you took, what you expected and what happened. The release guide will confirm which tasks are suitable, the expected time commitment and how to get help. Those details are still being prepared.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_12  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>Can I use real care records or workplace case information?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>No. The initial trial is limited to fictional examples. Do not enter real children\u2019s names, photographs, health details, placement documents, family information or organisational case records.<\/p>\n<p>This applies to the application itself, enquiries, feedback and screenshots. Use the supplied examples and check a screenshot before sending it, so it does not include identifying information, passwords or security keys.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_13  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>When will the trial start, and is there a charge?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>A start date and the practical participation arrangements have not yet been confirmed. Access will follow selection of a suitable test release and completion of the checks and information needed for the trial.<\/p>\n<p>We will explain the schedule, expected effort and any applicable participation costs before you decide to take part. Paid product subscriptions are not open; no trial price or free-access promise is being made on this website.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"faq-privacy\" class=\"et_d4_element et_pb_section et_pb_section_5 mch-section et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_5  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_6  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_3 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_heading\">Privacy, access and records<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_14  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>Where will care records be stored?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>The approved production direction is local encrypted care records and encrypted documents. The WordPress website has a separate purpose: explaining the product and supporting limited business enquiries.<\/p>\n<p>Local storage, installation, backup and recovery need to work together. These arrangements are still being implemented and verified. This website is not a place to upload care records, and the initial fictional-data trial does not establish that the production protections are operational.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_15  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>Will two carers share a login?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>No shared login is part of the approved production design. Each carer is intended to have a separate identity, with one nominated billing and correspondence contact where applicable.<\/p>\n<p>The approved design also calls for immediate security notices to both carers for specified events, including new-device sign-ins and changes to authentication, subscription, payment or security details. Implementation and delivery still need verification before these controls can be relied on.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_16  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>Are encrypted records and backups already guaranteed?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>No. The production design includes an encrypted database, encrypted documents, encrypted household backups and guided recovery. These are implementation and testing requirements, not guarantees established by the website.<\/p>\n<p>A usable backup must be recoverable, so restoration needs testing as well as backup creation. Product instructions will explain the supported arrangements once validated. The website\u2019s own backup is separate from a household\u2019s care-record backup.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_17  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>Will every note automatically be included in a handover?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>The intended approach is to prepare relevant care information for review before sharing. The carer should check the intended child, recipient and scope rather than automatically sending everything.<\/p>\n<p>Restricted Carer administration and advocacy records are intended to remain outside routine care-record handovers and exports unless deliberately selected through an authorised review. This separation is not a promise that information can never be subject to an applicable lawful disclosure requirement.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_18  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>Does the website set the rules for returning or keeping records?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>No. A placement ending, a temporary respite stay and a later reinstatement are different situations. The applicable return, access, retention and deletion requirements depend on the circumstances and relevant jurisdiction.<\/p>\n<p>MyCarerHub does not set one national retention period on this website or claim government approval or endorsement. Relevant requirements need to be resolved and reflected in the product\u2019s procedures before real care records are entrusted to it.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"faq-practical\" class=\"et_d4_element et_pb_section et_pb_section_6 mch-section et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_6  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_7  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_4 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_heading\">Devices, pricing and help<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_19  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>What computer, phone or other equipment will I need?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>The production direction includes personal-computer and household arrangements with local encrypted records. Supported operating systems, devices, installation steps and storage requirements have not yet been published as verified specifications.<\/p>\n<p>Trial participants will receive requirements for their selected release. Please wait for validated guidance before buying a computer, server, drive or other equipment specifically for MyCarerHub.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_20  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>What will subscriptions cost?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>Prices and final plan inclusions have not yet been confirmed. Personal and Household arrangements are planned, with organisation products a future development. Paid subscriptions are not open.<\/p>\n<p>When paid subscriptions launch, the intended promise is simple: if you are not happy within the first 30 days, we will refund the subscription payment in full. Final terms and the refund process will be available before purchase. Subscription payments will be made to Care Resource Management Pty Ltd.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_21  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><details class=\"mch-faq\">\n<summary>How can I get help or report something that is not working?<\/summary>\n<div class=\"mch-faq-answer\">\n<p>For website and product enquiries, email <a href=\"mailto:admin@managingcare.com.au\">admin@managingcare.com.au<\/a>. Describe the page, what you were trying to do and what happened. Include your device or browser if it helps explain the problem.<\/p>\n<p>Selected trial participants will receive the agreed support and feedback process. You can also use the enquiry address to report an accessibility difficulty or ask for information in a more usable format. Keep identifying care information out of messages and screenshots.<\/p>\n<\/div>\n<\/details><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_7 mch-section mch-cta et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_7  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_2_3 et_pb_column et_pb_column_8  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_5 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_heading\">Still have a question?<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_22  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Tell us what you would like to understand about MyCarerHub. Your questions can help improve the product information as development continues.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_9  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_button_module_wrapper et_pb_button_0_wrapper  et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_d4_element et_pb_button_0 mch-button-primary et_pb_bg_layout_light et_block_module\" href=\"https:\/\/mycarerhub.com.au\/?page_id=20\">Contact us<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_8 mch-section mch-footer et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_8 mch-footer-columns  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_10 mch-footer-column  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_6 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h3 class=\"et_pb_module_heading\">MyCarerHub<\/h3><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_23  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Helping foster and kinship carers across Australia keep everyday care information connected.<\/p>\n<p class=\"mch-footer-tagline\">Be informed. Be confident.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_11 mch-footer-column  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_7 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h3 class=\"et_pb_module_heading\">Explore<\/h3><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_24  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><nav aria-label=\"Footer explore\">\n<ul class=\"mch-footer-links\">\n<li><a href=\"https:\/\/mycarerhub.com.au\/?page_id=16\">For carers<\/a><\/li>\n<li><a href=\"https:\/\/mycarerhub.com.au\/?page_id=17\">How it works<\/a><\/li>\n<li><a href=\"https:\/\/mycarerhub.com.au\/?page_id=20\">Our story<\/a><\/li>\n<li><a href=\"https:\/\/mycarerhub.com.au\/?page_id=22\">Plans and pricing<\/a><\/li>\n<li><a href=\"https:\/\/mycarerhub.com.au\/?page_id=19\">Explore the trial<\/a><\/li>\n<\/ul>\n<\/nav><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_12 mch-footer-column  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_8 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h3 class=\"et_pb_module_heading\">Help & information<\/h3><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_25  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><nav aria-label=\"Footer help\">\n<ul class=\"mch-footer-links\">\n<li><a href=\"https:\/\/mycarerhub.com.au\/index.php\/getting-started\/\">Getting started guide<\/a><\/li>\n<li><a href=\"https:\/\/mycarerhub.com.au\/?page_id=21\">Help &amp; FAQs<\/a><\/li>\n<li><a href=\"https:\/\/mycarerhub.com.au\/?page_id=18\">How we protect your information<\/a><\/li>\n<li><a href=\"https:\/\/mycarerhub.com.au\/index.php\/legal-privacy\/\">Policies, privacy &amp; terms<\/a><\/li>\n<\/ul>\n<\/nav>\n<p class=\"mch-footer-email\"><a href=\"mailto:admin@managingcare.com.au\">admin@managingcare.com.au<\/a><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_9 mch-footer-acknowledgement  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_13  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_26  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p><strong>Acknowledgement of Country<\/strong><\/p>\n<p>Care Resource Management Pty Ltd acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders past, present, and emerging.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_10 mch-footer-details  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_14  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_27  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>MyCarerHub is a product of <strong>Care Resource Management Pty Ltd<\/strong>. <span class=\"mch-footer-abn\">ABN 60 701 831 889<\/span><\/p>\n<p>MyCarerHub is in development. Beta access is being prepared. Family photographs are AI-generated illustrations.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-blank.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Find answers about MyCarerHub&#039;s planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/mycarerhub.com.au\/index.php\/help\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.1.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"MyCarerHub\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Foster &amp; Kinship Carer Software FAQs | MyCarerHub\" \/>\n\t\t<meta property=\"og:description\" content=\"Find answers about MyCarerHub&#039;s planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/mycarerhub.com.au\/index.php\/help\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e.png\" \/>\n\t\t<meta property=\"og:image:width\" content=\"1720\" \/>\n\t\t<meta property=\"og:image:height\" content=\"914\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-09-08T07:35:37+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-10-31T06:22:19+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Foster &amp; Kinship Carer Software FAQs | MyCarerHub\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Find answers about MyCarerHub&#039;s planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e.png\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/index.php\\\/help\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mycarerhub.com.au#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mycarerhub.com.au\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/index.php\\\/help\\\/#listItem\",\"name\":\"Help and FAQs\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/index.php\\\/help\\\/#listItem\",\"position\":2,\"name\":\"Help and FAQs\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mycarerhub.com.au#listItem\",\"name\":\"Home\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/#organization\",\"name\":\"Care Resource Management Pty Ltd\",\"description\":\"Australian company developing MyCarerHub to help foster and kinship carers organise everyday care information.\",\"url\":\"https:\\\/\\\/mycarerhub.com.au\\\/\",\"email\":\"admin@mycarerhub.com.au\",\"telephone\":\"+61404527500\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/mycarerhub.com.au\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e.png\",\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/index.php\\\/help\\\/#organizationLogo\",\"width\":1720,\"height\":914,\"caption\":\"MyCarerHub logo\"},\"image\":{\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/index.php\\\/help\\\/#organizationLogo\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/index.php\\\/help\\\/#webpage\",\"url\":\"https:\\\/\\\/mycarerhub.com.au\\\/index.php\\\/help\\\/\",\"name\":\"Foster & Kinship Carer Software FAQs | MyCarerHub\",\"description\":\"Find answers about MyCarerHub's planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.\",\"inLanguage\":\"en-AU\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/index.php\\\/help\\\/#breadcrumblist\"},\"datePublished\":\"2026-09-08T07:35:37+00:00\",\"dateModified\":\"2026-10-31T06:22:19+00:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/#website\",\"url\":\"https:\\\/\\\/mycarerhub.com.au\\\/\",\"name\":\"MyCarerHub\",\"inLanguage\":\"en-AU\",\"publisher\":{\"@id\":\"https:\\\/\\\/mycarerhub.com.au\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"Foster & Kinship Carer Software FAQs | MyCarerHub","description":"Find answers about MyCarerHub's planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.","canonical_url":"https:\/\/mycarerhub.com.au\/index.php\/help\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/mycarerhub.com.au\/index.php\/help\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/mycarerhub.com.au#listItem","position":1,"name":"Home","item":"https:\/\/mycarerhub.com.au","nextItem":{"@type":"ListItem","@id":"https:\/\/mycarerhub.com.au\/index.php\/help\/#listItem","name":"Help and FAQs"}},{"@type":"ListItem","@id":"https:\/\/mycarerhub.com.au\/index.php\/help\/#listItem","position":2,"name":"Help and FAQs","previousItem":{"@type":"ListItem","@id":"https:\/\/mycarerhub.com.au#listItem","name":"Home"}}]},{"@type":"Organization","@id":"https:\/\/mycarerhub.com.au\/#organization","name":"Care Resource Management Pty Ltd","description":"Australian company developing MyCarerHub to help foster and kinship carers organise everyday care information.","url":"https:\/\/mycarerhub.com.au\/","email":"admin@mycarerhub.com.au","telephone":"+61404527500","logo":{"@type":"ImageObject","url":"https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e.png","@id":"https:\/\/mycarerhub.com.au\/index.php\/help\/#organizationLogo","width":1720,"height":914,"caption":"MyCarerHub logo"},"image":{"@id":"https:\/\/mycarerhub.com.au\/index.php\/help\/#organizationLogo"}},{"@type":"WebPage","@id":"https:\/\/mycarerhub.com.au\/index.php\/help\/#webpage","url":"https:\/\/mycarerhub.com.au\/index.php\/help\/","name":"Foster & Kinship Carer Software FAQs | MyCarerHub","description":"Find answers about MyCarerHub's planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.","inLanguage":"en-AU","isPartOf":{"@id":"https:\/\/mycarerhub.com.au\/#website"},"breadcrumb":{"@id":"https:\/\/mycarerhub.com.au\/index.php\/help\/#breadcrumblist"},"datePublished":"2026-09-08T07:35:37+00:00","dateModified":"2026-10-31T06:22:19+00:00"},{"@type":"WebSite","@id":"https:\/\/mycarerhub.com.au\/#website","url":"https:\/\/mycarerhub.com.au\/","name":"MyCarerHub","inLanguage":"en-AU","publisher":{"@id":"https:\/\/mycarerhub.com.au\/#organization"}}]},"og:locale":"en_US","og:site_name":"MyCarerHub","og:type":"article","og:title":"Foster &amp; Kinship Carer Software FAQs | MyCarerHub","og:description":"Find answers about MyCarerHub's planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.","og:url":"https:\/\/mycarerhub.com.au\/index.php\/help\/","og:image":"https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e.png","og:image:secure_url":"https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e.png","og:image:width":1720,"og:image:height":914,"article:published_time":"2026-09-08T07:35:37+00:00","article:modified_time":"2026-10-31T06:22:19+00:00","twitter:card":"summary_large_image","twitter:title":"Foster &amp; Kinship Carer Software FAQs | MyCarerHub","twitter:description":"Find answers about MyCarerHub's planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.","twitter:image":"https:\/\/mycarerhub.com.au\/wp-content\/uploads\/2026\/09\/00b4cf17-28a6-4ed7-8ff0-56baa6613f6e.png"},"aioseo_meta_data":{"post_id":"21","title":"Foster & Kinship Carer Software FAQs | MyCarerHub","description":"Find answers about MyCarerHub's planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.","keywords":null,"keyphrases":null,"focus_keyword":null,"additional_keywords":null,"truseo_locale":null,"primary_term":null,"canonical_url":null,"og_title":"Foster & Kinship Carer Software FAQs | MyCarerHub","og_description":"Find answers about MyCarerHub's planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.","og_object_type":"default","og_image_type":"default","og_image_custom_url":null,"og_image_custom_fields":null,"og_image_url":null,"og_image_width":null,"og_image_height":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_image_url":null,"twitter_title":"Foster & Kinship Carer Software FAQs | MyCarerHub","twitter_description":"Find answers about MyCarerHub's planned features, trial, privacy, devices and pricing. Learn what is in development and how to contact the team.","schema_type":"default","schema_type_options":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":0,"frequency":"default","local_seo":null,"limit_modified_date":false,"ai":null,"breadcrumb_settings":null,"seo_analyzer_scan_date":null,"created":"2026-09-08 08:27:26","updated":"2026-09-10 00:47:02"},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/mycarerhub.com.au\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tHelp and FAQs\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/mycarerhub.com.au"},{"label":"Help and FAQs","link":"https:\/\/mycarerhub.com.au\/index.php\/help\/"}],"_links":{"self":[{"href":"https:\/\/mycarerhub.com.au\/index.php\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mycarerhub.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mycarerhub.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mycarerhub.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mycarerhub.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":13,"href":"https:\/\/mycarerhub.com.au\/index.php\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":190,"href":"https:\/\/mycarerhub.com.au\/index.php\/wp-json\/wp\/v2\/pages\/21\/revisions\/190"}],"wp:attachment":[{"href":"https:\/\/mycarerhub.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}