How it works
From getting started to following through.
Set up your household and placements, find what needs attention, and build useful records as care happens. This walkthrough shows the intended everyday workflow. MyCarerHub is in development; the trial guide identifies what is available in each release.
Set up your household and placements.
Begin with who is in your care and the arrangements supporting them.
Your household
Record carer details and the people who support your household.
Each placement
Add the child or young person, the care arrangement and important dates.
The essential details
Record key contacts, authorities and documents, including anything still to obtain.
Shared details can be reused in relevant records. Information that is missing at setup can be added as it becomes available.
As care arrangements change, update the relevant records, keeping temporary stays distinct from the underlying placement.
Start with your overview.
Check upcoming commitments and matters needing attention, then open the item you want to work on.
Your household at a glance
A starting point for the day’s care.
Current placements
Open the right child’s workspace.
Open tasks
Review what needs following up.
Next 14 days
See appointments and reviews.
Outstanding expenses
Check financial follow-up.
Review matters needing attention and open the relevant record.
Record the everyday details.
Work within the right child’s records, so information and supporting documents stay associated with their care.
The selected child or young person
Keep each child’s records distinct.
- Health
- Education
- People
- Family time
- Documents
- Care history
One fictional example, linked to the same child.
Select existing people and shared information where available. Historical entries retain the context of the event or decision they describe.
Turn information into follow-up.
Give the next step a clear owner and date, then return to record progress and the outcome.
Record
Keep the relevant event, conversation or concern.
Action
Identify the next step, responsible person and due date.
Follow-up
Review progress and record the response or update.
Outcome
Record what was resolved and any further action.
An outcome may lead to another action or review. Recording and follow-up remain part of everyday use after the initial setup.
Prepare information to share.
Use the records you have built to prepare a clear account, then review it before it leaves your care workspace.
- Choose the scope.Select the child or household, report type and relevant period.
- Prepare the report.Bring together the relevant information and supporting history.
- Review before sharing.Check accuracy, relevance and who should receive the information.
- Use the supported output.Export or prepare sharing through the workflow available in your release.
Follow-up report
Selected child · selected period
- What needs attention
- Relevant matters selected for this report.
- What has happened
- Dates, communication and recorded responses.
- What happens next
- Outstanding actions and requested follow-up.
Review the content and intended recipient
Restricted carer administration and advocacy records stay outside routine reports and handovers unless deliberately selected through an authorised review.
Help shape a more useful MyCarerHub.
We are preparing a trial with ten participants: foster and kinship carers and child safety sector employees. Practical feedback will help us improve everyday workflows before a wider release.